1. Order types
- Physical products ship to the address provided during checkout.
- Digital products are delivered electronically after order completion.
- Service bookings or consultations may be confirmed by email after payment.
2. Processing times
Orders are typically processed after payment confirmation. Seller-managed orders may have different handling times depending on stock, production, customization, or order volume.
3. Shipping costs
Shipping costs are shown during checkout and may vary by seller, region, basket value, or free-shipping thresholds configured in the marketplace.
4. Tracking and delivery updates
When tracking is available, sellers may add the carrier and tracking number through the Zagrin seller dashboard. Buyers can view delivery progress through their order history and order detail pages.
5. Delivery regions and customs
Current marketplace messaging assumes shipping from within the EU for physical products. Cross-border deliveries may involve customs checks, delays, or local charges depending on destination rules.
6. Shipping issues
If a parcel is delayed, lost, or arrives damaged, buyers should contact contact@zagrin.co with the order number and issue summary so the marketplace or seller can investigate.